Rescreen participants to contextualize results
Why does this matter?
When kicking off usability sessions we tend to start with a couple of "get to know
Don't assume the reason for struggle
When usability testing it sometimes feels very obvious why the user misunderstood something. But the human mind is a mystery
Train participants to think aloud
When usability testing I instruct my participants to think out loud. However, despite their best effort, they would still forget
Unpack searching
In usability tests, it happens very often that the user is looking for something but doesn't find it. How do
Prevent users from fantasizing
When usability testing, participants would sometimes forget about actually doing the task and go completely hypothetical. They would fantasize about
Unpack click-storm
When usability testing, participants may click-storm so furiously that I can't follow. Even if the whole storm takes only a
Wrap your ask in a task
It happens often that the participant sails through the product and doesn't touch a function that we are interested in.
Unpack misunderstanding
If the user misunderstood something, that's a sure sign of a usability issue. But it takes some vigilance to notice
Don't struggle with small talk
When interviewing users many UXRs would start the session with small talk. I guess the underlying assumption is that (1)
Recognize a usability issue when you see it - 4, undo and change of mind
When usability testing, participants would often
* open a page then go back;
* make an edit then undo it;
* go with
