Facilitation

Tips on facilitating usability tests better.
Nov
28
Recognize a usability issue when you see it - 3, undo and change of mind

Recognize a usability issue when you see it - 3, undo and change of mind

When usability testing, participants would often * open a page then go back; * make an edit then undo it; * go with
1 min read
Nov
24
Recognize a usability issue when you see it - 3, unexpected behavior

Recognize a usability issue when you see it - 3, unexpected behavior

When usability testing, participants will find new and creative ways to get tasks done. Some UXRs I mentored would gracefully
1 min read
Nov
18
Recognize a usability issue when you see it - 2, hesitation

Recognize a usability issue when you see it - 2, hesitation

In the previous episode: failing a task is not the only sign of a usability issue. There are more subtle
1 min read
Nov
04
Recognize a usability issue when you see it - 1, emotions

Recognize a usability issue when you see it - 1, emotions

As I was watching fresh UXRs doing usability tests I noticed their biggest mistake was not recognizing usability issues when
1 min read
Nov
03
Unpack why user asked the question

Unpack why user asked the question

It's commonplace among UX Researchers that when usability testing, we shouldn't answer the participants' questions. But we shouldn't remain silent
2 min read
Oct
25
Stick with the task like a bulldog

Stick with the task like a bulldog

This will sound trivial, but I see it all too often: when the participant goes off-topic mid-task the UXR forgets
1 min read
Oct
20
Don't give away the goal of the research

Don't give away the goal of the research

When usability testing DON'T * "The goal of the test is to find problems in the design." * "We want to see
2 min read
Oct
12
Don't invite opinions

Don't invite opinions

When usability testing, try avoiding opinion mode at all costs. DON'T * "We want you to review the prototype and give
1 min read
Oct
11
Don't think of the pink elephant

Don't think of the pink elephant

When giving instructions on a usability session: DON'T: "We are not testing you, we are testing the site" "There are
1 min read
Sep
21
How would your ideal solution look like?

How would your ideal solution look like?

When doing problem discovery interviews, this is such a valuable question to ask. And it's counterintuitive because we aren't supposed
1 min read