zombor.io
UXR Mentoring. I am a Sr UXR at SAP. As I am mentoring my peers I am posting the same tidbits here so maybe you can learn from them too.

Latest

Feb
07
Unpack searching

Unpack searching

In usability tests, it happens very often that the user is looking for something but doesn't find it. How do
3 min read
Jan
27
Prevent users from fantasizing

Prevent users from fantasizing

When usability testing, participants would sometimes forget about actually doing the task and go completely hypothetical. They would fantasize about
1 min read
Jan
16
Unpack click-storm

Unpack click-storm

When usability testing, participants may click-storm so furiously that I can't follow. Even if the whole storm takes only a
1 min read
Dec
20
Wrap your ask in a task

Wrap your ask in a task

It happens often that the participant sails through the product and doesn't touch a function that we are interested in.
1 min read
Dec
16
Unpack misunderstanding

Unpack misunderstanding

If the user misunderstood something, that's a sure sign of a usability issue. But it takes some vigilance to notice
2 min read
Dec
12
Don't struggle with small talk

Don't struggle with small talk

When interviewing users many UXRs would start the session with small talk. I guess the underlying assumption is that (1)
1 min read
Nov
28
Recognize a usability issue when you see it - 4, undo and change of mind

Recognize a usability issue when you see it - 4, undo and change of mind

When usability testing, participants would often * open a page then go back; * make an edit then undo it; * go with
1 min read
Nov
24
Recognize a usability issue when you see it - 3, unexpected behavior

Recognize a usability issue when you see it - 3, unexpected behavior

When usability testing, participants will find new and creative ways to get tasks done. Some UXRs I mentored would gracefully
1 min read
Nov
18
Recognize a usability issue when you see it - 2, hesitation

Recognize a usability issue when you see it - 2, hesitation

In the previous episode: failing a task is not the only sign of a usability issue. There are more subtle
1 min read
Nov
14
Start with an easy task

Start with an easy task

It's a well-known advice that: When usability testing, start with the easiest task so the participant can get the hang
1 min read