zombor.io
UXR Mentoring. I am a Sr UXR at SAP. As I am mentoring my peers I am posting the same tidbits here so maybe you can learn from them too.

Latest

Mar
24
Populate prototype with realistic content - part 2, dummy content

Populate prototype with realistic content - part 2, dummy content

Populating UIs with realistic data can be a pain in the ass. But it's worth it because we don't distract
1 min read
Mar
17
Populate prototype with realistic content - part 1, cultural references

Populate prototype with realistic content - part 1, cultural references

When users work through a task, the more realistic the prototype is, the more realistic the users’ behavior will be,
1 min read
Mar
07
Rescreen participants to contextualize results

Rescreen participants to contextualize results

Why does this matter? When kicking off usability sessions we tend to start with a couple of "get to know
2 min read
Feb
27
Don't assume the reason for struggle

Don't assume the reason for struggle

When usability testing it sometimes feels very obvious why the user misunderstood something. But the human mind is a mystery
1 min read
Feb
17
Train participants to think aloud

Train participants to think aloud

When usability testing I instruct my participants to think out loud. However, despite their best effort, they would still forget
1 min read
Feb
07
Unpack searching

Unpack searching

In usability tests, it happens very often that the user is looking for something but doesn't find it. How do
3 min read
Jan
27
Prevent users from fantasizing

Prevent users from fantasizing

When usability testing, participants would sometimes forget about actually doing the task and go completely hypothetical. They would fantasize about
1 min read
Jan
16
Unpack click-storm

Unpack click-storm

When usability testing, participants may click-storm so furiously that I can't follow. Even if the whole storm takes only a
1 min read
Dec
20
Wrap your ask in a task

Wrap your ask in a task

It happens often that the participant sails through the product and doesn't touch a function that we are interested in.
1 min read
Dec
16
Unpack misunderstanding

Unpack misunderstanding

If the user misunderstood something, that's a sure sign of a usability issue. But it takes some vigilance to notice
2 min read