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UXR Mentoring. I am a Sr UXR at SAP. As I am mentoring my peers I am posting the same tidbits here so maybe you can learn from them too.

Latest

Nov
28
Recognize a usability issue when you see it - 3, undo and change of mind

Recognize a usability issue when you see it - 3, undo and change of mind

When usability testing, participants would often * open a page then go back; * make an edit then undo it; * go with
1 min read
Nov
24
Recognize a usability issue when you see it - 3, unexpected behavior

Recognize a usability issue when you see it - 3, unexpected behavior

When usability testing, participants will find new and creative ways to get tasks done. Some UXRs I mentored would gracefully
1 min read
Nov
18
Recognize a usability issue when you see it - 2, hesitation

Recognize a usability issue when you see it - 2, hesitation

In the previous episode: failing a task is not the only sign of a usability issue. There are more subtle
1 min read
Nov
14
Start with an easy task

Start with an easy task

It's a well-known advice that: When usability testing, start with the easiest task so the participant can get the hang
1 min read
Nov
10
A person struggling to make sense of an IKEA assembly manual

Don't do exploration task

When giving tasks to participants in usability sessions: DON'T: "Tell me what you see on this dashboard" DO: "Check if
1 min read
Nov
04
Recognize a usability issue when you see it - 1, emotions

Recognize a usability issue when you see it - 1, emotions

As I was watching fresh UXRs doing usability tests I noticed their biggest mistake was not recognizing usability issues when
1 min read
Nov
03
Unpack why user asked the question

Unpack why user asked the question

It's commonplace among UX Researchers that when usability testing, we shouldn't answer the participants' questions. But we shouldn't remain silent
2 min read
Oct
25
Stick with the task like a bulldog

Stick with the task like a bulldog

This will sound trivial, but I see it all too often: when the participant goes off-topic mid-task the UXR forgets
1 min read
Oct
20
Don't give away the goal of the research

Don't give away the goal of the research

When usability testing DON'T * "The goal of the test is to find problems in the design." * "We want to see
2 min read
Oct
12
Don't invite opinions

Don't invite opinions

When usability testing, try avoiding opinion mode at all costs. DON'T * "We want you to review the prototype and give
1 min read