Why does this matter? When kicking off usability sessions we tend to start with a couple of "get to know

When usability testing it sometimes feels very obvious why the user misunderstood something. But the human mind is a mystery

When usability testing I instruct my participants to think out loud. However, despite their best effort, they would still forget

In usability tests, it happens very often that the user is looking for something but doesn't find it. How do

When usability testing, participants would sometimes forget about actually doing the task and go completely hypothetical. They would fantasize about

When usability testing, participants may click-storm so furiously that I can't follow. Even if the whole storm takes only a

It happens often that the participant sails through the product and doesn't touch a function that we are interested in.

If the user misunderstood something, that's a sure sign of a usability issue. But it takes some vigilance to notice

When interviewing users many UXRs would start the session with small talk. I guess the underlying assumption is that (1)