When usability testing, participants would sometimes forget about actually doing the task and go completely hypothetical. They would fantasize about

When usability testing, participants may click-storm so furiously that I can't follow. Even if the whole storm takes only a

It happens often that the participant sails through the product and doesn't touch a function that we are interested in.

If the user misunderstood something, that's a sure sign of a usability issue. But it takes some vigilance to notice

When interviewing users many UXRs would start the session with small talk. I guess the underlying assumption is that (1)

When usability testing, participants would often * open a page then go back; * make an edit then undo it; * go with

When usability testing, participants will find new and creative ways to get tasks done. Some UXRs I mentored would gracefully

In the previous episode: failing a task is not the only sign of a usability issue. There are more subtle