Feb 07 Unpack searching In usability tests, it happens very often that the user is looking for something but doesn't find it. How do Feb 7, 2023 3 min read
Jan 27 Prevent users from fantasizing When usability testing, participants would sometimes forget about actually doing the task and go completely hypothetical. They would fantasize about Jan 27, 2023 1 min read
Jan 16 Unpack click-storm When usability testing, participants may click-storm so furiously that I can't follow. Even if the whole storm takes only a Jan 16, 2023 1 min read
Dec 20 Wrap your ask in a task It happens often that the participant sails through the product and doesn't touch a function that we are interested in. Dec 20, 2022 1 min read
Dec 16 Unpack misunderstanding If the user misunderstood something, that's a sure sign of a usability issue. But it takes some vigilance to notice Dec 16, 2022 2 min read
Dec 12 Don't struggle with small talk When interviewing users many UXRs would start the session with small talk. I guess the underlying assumption is that (1) Dec 12, 2022 1 min read
Nov 28 Recognize a usability issue when you see it - 4, undo and change of mind When usability testing, participants would often * open a page then go back; * make an edit then undo it; * go with Nov 28, 2022 1 min read
Nov 24 Recognize a usability issue when you see it - 3, unexpected behavior When usability testing, participants will find new and creative ways to get tasks done. Some UXRs I mentored would gracefully Nov 24, 2022 1 min read
Nov 18 Recognize a usability issue when you see it - 2, hesitation In the previous episode: failing a task is not the only sign of a usability issue. There are more subtle Nov 18, 2022 1 min read
Nov 14 Start with an easy task It's a well-known advice that: When usability testing, start with the easiest task so the participant can get the hang Nov 14, 2022 1 min read