Feb
07
Unpack searching
In usability tests, it happens very often that the user is looking for something but doesn't find it. How do
3 min read
Latest
Jan
27
Prevent users from fantasizing
When usability testing, participants would sometimes forget about actually doing the task and go completely hypothetical. They would fantasize about
1 min read
Jan
16
Unpack click-storm
When usability testing, participants may click-storm so furiously that I can't follow. Even if the whole storm takes only a
1 min read
Dec
20
Wrap your ask in a task
It happens often that the participant sails through the product and doesn't touch a function that we are interested in.
1 min read
Dec
16
Unpack misunderstanding
If the user misunderstood something, that's a sure sign of a usability issue. But it takes some vigilance to notice
2 min read
Dec
12
Don't struggle with small talk
When interviewing users many UXRs would start the session with small talk. I guess the underlying assumption is that (1)
1 min read
Nov
28
Recognize a usability issue when you see it - 4, undo and change of mind
When usability testing, participants would often
* open a page then go back;
* make an edit then undo it;
* go with
1 min read
Nov
24
Recognize a usability issue when you see it - 3, unexpected behavior
When usability testing, participants will find new and creative ways to get tasks done.
Some UXRs I mentored would gracefully
1 min read
Nov
18
Recognize a usability issue when you see it - 2, hesitation
In the previous episode: failing a task is not the only sign of a usability issue. There are more subtle
1 min read
Nov
14
Start with an easy task
It's a well-known advice that: When usability testing, start with the easiest task so the participant can get the hang
1 min read